Let's answer some of the most common questions we are asked. If we haven't answered your question then contact us and we will answer your question. 

WHAT IS A VIRTUAL ASSISTANT?

A Virtual Assistant (or VA) is a professional office assistant who provides administrative support to assist their clients, either on an ongoing basis or as needed. Our VAs are experienced legal secretaries, executive assistants, administrators and experienced transcriptionist.

WHAT CAN A VIRTUAL ASSISTANT DO?

A virtual assistant is able to do any of the tasks that an executive assistant, personal assistant, secretary or other administrative officer is able to do. Anything you can do online can be done by a virtual assistant. Our legal virtual assistants can undertaken any task that a legal secretary can complete and our virtual executive assistants can manage  all of your personal assistant and secretarial tasks.  

HOW DOES A VIRTUAL ASSISTANT WORK REMOTELY?

A virtual assistant will utilise modern technology and 'cloud' software to deliver all services and communicate with clients without being limited by geography or physical boundaries. This means that they do not need to be in your office and will usually work from their home office. This will save you the cost of hiring a permanent employee as we only charge for productive hours of work. Using Dropbox to share files, Skype to stay in touch, Google apps for email, calendar and contacts makes working remotely easy.

WHAT TASKS CAN A VIRTUAL ASSISTANT DO FOR ME?

The tasks that a VA can do are many and varied. Here are just a few of the things that can be done for you. For a list of our standard services then see our Standard Services page. 

  • Email and calendar management
  • Document creation and amendment
  • Prepare and schedule your e-Newsletters
  • CRM updates and management
  • Transcription services
  • Event organisation
  • Proofreading
  • Electronic filing
  • Personal assistant services 

If you would like to know more about the sort of tasks a virtual assistant can do then download our free e-book on 40 Ways to Use a VA. 

DO YOU HAVE VIRTUAL ASSISTANTS OVERSEAS?

All of our work is completed by Australian virtual assistants. Keeping all work in Australia means we have more control over the work, the confidentiality and quality of work. There are no issues with communication or interpretation of instructions and our Australian VAs understand the local business market. We believe in supporting our local workforce.

HOW MUCH DO YOU CHARGE?

At PA Excellence we understand that everyone is different so we will provide you with a quote based on your individual needs and circumstances, simply contact us to request a quote.

Depending on the service you require, we may be able to package up your services or charge you an hourly rate. Our transcription rates vary but are charged at a per audio minute rate. The factors that affect the rate include the number of speakers, quality of audio, background noise, turnaround time requested, level of verbatim and accents.  

WHAT HOURS DO YOU WORK?

Our VA is available for work 9am - 4pm, Monday to Thursday. 

WHAT IF I WANT MY PHONE ANSWERED?

PA Excellence does not provide a virtual reception service but we are happy to recommend a virtual reception service that will suit your business.