Technology has changed the way we work! What ever happened to the 9 to 5 days?

What ever happened to working 9 to 5? Now most people have mobile access to work emails and have mobile phones making them accessible 24/7 so there is no real limit on work time anymore. So much has changed in a relatively short period of time - technology has changed the way we work and how we can be contacted. Is this a good thing?

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Keys to growing your business!

Keys to growing your business!

Delegating and Outsourcing are key tips to growing your business!

Nobody is superhuman. We have only so many hours in the day, and only so much we can achieve in that time...  learning to delegate and outsource certain parts of your job or business will free up more of your time to do the things that only you can do. With the appropriate help, you’ll achieve more, be recognised for your success, and may well see growth in your business much faster than if you never mastered the art of delegation.

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Electronic Newsletters - Are You Missing An Opportunity?

Electronic Newsletters - Are You Missing An Opportunity?

Do you have a database that includes both customers and potential customers? Are you sending an electronic newsletter to your database/contact list? If you don’t have an e-newsletter or if you aren't sending it regularly, then you are missing out on a huge opportunity to share your message with these contacts and turn potential customers into customers.

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Appointment Scheduling Software - Do I Need It?

Appointment Scheduling Software - Do I Need It?

Whether your business is physiotherapy, hairdressing, personal training, dentist, chiropractor, doctor, counsellor, financial services, beautician or a legal firm you will have clients that need to schedule an appointment.  This can be time consuming and often takes you away from the client you are with when the call comes through. So why not automate that process and give your clients the option of picking a time that suits them?

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How To Work With Track Changes In Word!

Our next topic in our 'how to' series is an overview of working with track changes in Word.

Track changes is a terrific tool to monitor any changes made to a document, to see who has made the change, when it was made and to review those changes before you finalise a document. This feature is regularly used in legal firms and corporate offices when working on large and complex agreements, contracts or documents but is just as useful when working on smaller documents. 

If you have any questions about working with track changes please let us know and we will be happy to answer your questions. 

Hopefully, you found value in this video.  PA Excellence does specialise in formatting and editing documents so if you need any help with your documents (large or small) then contact us to find out how we can help you. 

Why Customer Service Should Be #1 On Your Priority List

Why Customer Service Should Be #1 On Your Priority List

It’s an old cliché, but it’s true – the customer is king. No business can survive without customers, and a business with regular, happy customers is a business that has a very good chance of doing well. That’s why customer service is so important! You want every customer who deals with your business to have an excellent customer service experience – every time! 

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Top 7 Free Tools Every New Entrepreneur & Small Business Needs

Top 7 Free Tools Every New Entrepreneur & Small Business Needs

When you first start out as an entrepreneur or you take the plunge and start a small business there is a lot to think about and it can be quite daunting. Where do you start? What will you need? What tools will help you get started? You probably won’t have the finances to buy all of the best software or tools so here are some free options to get you started.

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SEO - What Does It Mean?

SEO - What Does It Mean?

How many times have you received a phone call or an email from someone telling you that they can improve your SEO on your website and that they have the key! We’ve all received this type of contact but what is this SEO? What does it all mean?

SEO stands for Search Engine Optimisation and in short it means altering your website to make the content more searchable in search engines and having your website rank higher than your competition.

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How to work with columns in Word

How to work with columns in Word

After listening to the problems that people have with Word, I decided that it might be helpful to put together a short series of ‘how to’ videos in Word...

My first video in this series is based on working with columns.  A lot of people have problems with turning columns on and off at different points in a document but these can be handled simply. This video shows you the simple steps to take to access the options that you have and how to create columns for a whole document or for a selected amount of text.

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How do you choose a CRM?

How do you choose a CRM?

There are a lot of Client Relationship Management (CRM) tools on the market and it can be hard to work out what the best solution is for you. There are a lot of things that you need to consider when deciding on a CRM. You will consider the industry and type of business you run, the functions you need, the cost involved and many other things. So how where do we start?

Firstly, look at what you need your CRM to do. You may just want a simple list of clients and contact details and an Excel spreadsheet will do the trick but most people will find the functions of a CRM invaluable for tracking their customers, sales and marketing.

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7 top tips to keep your inbox under control!

7 top tips to keep your inbox under control!

What does your inbox look like? Can you find everything you need easily? Would you like to start your day without feeling swamped by your emails?

Email is an easy way to communicate but can also feel like a burden if not managed well. Below are some tips that I have put together (after years of trying to find the best approach) that help me keep my inbox clear and my emails under control.

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Do you have a back-up plan?

Do you have a back-up plan?

Most businesses consider the ‘what if’ scenario but how many of us really have a back-up plan?...

For some businesses there are scenarios such as what happens if – I can’t find enough clients, the company I use to source my key ingredients goes out of business, my leasing costs increase and I can’t cover those payments, my products aren’t selling, there is a fire in my office, I lose my biggest clients or my computer crashes?

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One mistake every entrepreneur or small business owner makes!

One mistake every entrepreneur or small business owner makes!

When starting out as anentrepreneur or small business owner everyone starts with one big mistake… “I’ll do everything myself and save lots of money.”

While this seems like a sensible choice because cash flow is not really flowing at this stage, it’s probably the biggest mistake you can make! 

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File sharing and the cloud - how hard can it be???

File sharing and the cloud - how hard can it be???

People often ask me how it's possible to share files without having to email the file or place it on a USB because it is too large to email. In this blog I will talk about a couple of ways to share your files using cloud technology to make life easier for you and anyone who needs access to your files.

There are several software programs that can be used to share files - DropboxGoogle Drive
Sky Drive, Share File 
and Files Anywhere... 

There are various tools that can be used when working with a virtual assistant and I really like Michael Hyatt’s article on 10 Software Tools for Collaborating with Virtual Assistants. Some of the tools mentioned in this article are Basecamp, Last Pass, Group Me and Skype. 

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Invoicing - what a pain!

Invoicing - what a pain!

Do you enjoy invoicing? No matter what business or industry you are in, invoicing is one of the tasks that must be done. For most people it's one of those things that needs to be done but isn't much fun. Most people will put off doing their accounts until they can't leave it any longer and then the job has grown and is even more frustrating.

Invoicing can be managed easily and efficiently as long as you have the right processes in place. Here are my top 3 tips to point you in the right direction:

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6 tips to help you organise your desk!

6 tips to help you organise your desk!

Does your desk look overloaded? Can you see your desk? Is it time to sort through all of the paperwork and get organised? It may feel a little daunting but take a deep breath and take the plunge, once you have sorted through everything and organised yourself, you will find you are more productive.

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Reducing stress by outsourcing to a virtual assistant!

Reducing stress by outsourcing to a virtual assistant!

Once a VA is looking after your admin tasks, you can focus on what you do best in your business without the worry of having to complete all of those time consuming tasks.

A VA can be beneficial to any business...  If you spend the next week thinking about what tasks you could delegate to a VA you'll be surprised by how much work you could outsource, saving you time and reducing your stress levels!

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